Remote QA & Process Improvement Analyst

Wisconsin Court System / Wisconsin Supreme Court; Madison (WI); Hybrid; USD 86,000 - 95,000; Full time

Job summary

Wisconsin Court System is seeking a full-time Business Process Analyst – Quality Assurance in Madison, WI. Lead QA testing for CCAP software, collaborate on UAT, and ensure testing standards while providing user support across CCAP applications.

The role requires a BA/BS and 2–5 years of QA experience, with opportunities to travel statewide. The position starts Jan 11, 2027, and offers a competitive benefits package.

Qualifications

• Bachelor’s degree in business administration, information systems, computer science, public administration, or a related field (or equivalent combination of education and experience).
• 2–5 years of experience in software quality assurance including creating and executing quality assurance test plans and test procedures.
• Proficiency in designing test scenarios, managing user acceptance testing (UAT), regression testing and tracking resolutions.
• Experience working with software systems, applications, or business workflows.
• Experience communicating effectively with non-technical users, both verbally and in writing.
• Experience managing or prioritizing multiple tasks, issues, or requests in a service-oriented environment.
• Excellent knowledge of computer systems, including hardware, peripherals, and relevant web or software productivity applications used in the court system.
• Good knowledge of business processes, requirements gathering, and quality assurance techniques.
• Excellent written and interpersonal skills.
• Ability to occasionally travel statewide to meet with or train CCAP customers.

Responsibilities

• Conducts quality assurance testing for CCAP software releases and operations initiatives, including creating and maintaining test plans, writing tests, and completing and documenting tests.
• Collaborates with the product owner team on user acceptance testing (UAT).
• Collaborates with developers on regression testing.
• Develops quality assurance plans for custom software, commercial software upgrades, and infrastructure changes.
• Establishes and maintains testing procedures and best practices.
• Works with test automation, including creating and maintaining CCAP’s suite of automated tests.
• Maintains a defect tracking log.
• Reports and reviews defect reports for resolution.
• Establishes quality standards and metrics for IT processes and documentation.
• Provides continuous quality monitoring and audits IT process and standards, adherence to policies, ticket quality, etc.
• Develops enterprise-wide policies, procedures, and best practices.
• Provides user support to the court system, attorneys, legal staff, state and local government agencies and the general public using CCAP-provided applications.

Skills

Quality assurance testing

Test planning

UAT (User Acceptance Testing)

Communication

Interpersonal skills

statewide travel

Analytical thinking

Education

Bachelor’s degree in business administration, information systems, computer science, public administration, or related field

Tools

Defect tracking systems

Test automation

CCAP software

Agile Scrum

Job description

Wisconsin Court System is seeking a full-time Business Process Analyst – Quality Assurance in Madison, WI. Lead QA testing for CCAP software, collaborate on UAT, and ensure testing standards while providing user support across CCAP applications.

The role requires a BA/BS and 2–5 years of QA experience, with opportunities to travel statewide. The position starts Jan 11, 2027, and offers a competitive benefits package.