Quality Assurance Business Analyst – Remote-Eligible

State of Wisconsin; Madison (WI); On-site; USD 86,000 - 95,000; Full time

Job summary

State of Wisconsin's Consolidated Court Automation Programs (CCAP) seeks a full-time Business Process Analyst – Quality Assurance in Madison to lead testing, ensure quality, and support user-focused software development. The role collaborates with product owners and development teams, develops QA plans, and maintains automated tests while providing user support across agencies.

The position involves evaluating IT processes, establishing quality standards, and participating in statewide travel as

Qualifications

• Bachelor's degree in business administration, information systems, computer science, public administration, or related field.
• 2–5 years in software quality assurance including test plans and procedures.
• Proficiency in designing test scenarios, UAT, regression testing and tracking resolutions.
• Experience with software systems, applications, or business workflows.
• Effective communication with non-technical users.
• Experience prioritizing multiple tasks in a service-oriented environment.
• Strong knowledge of computer systems and productivity applications used in the court system.
• Understanding of business processes, requirements gathering, and QA techniques.
• Excellent written and interpersonal skills.
• Ability to travel statewide for CCAP customers.
• Preferred: 3–5 years QA; court/government experience; Agile Scrum; automated tests; ticket management; customer support.

Responsibilities

• Conducts quality assurance testing for CCAP software releases and operations initiatives.
• Collaborates with the product owner team on user acceptance testing (UAT).
• Collaborates with developers on regression testing.
• Develops quality assurance plans for custom software, upgrades, and infrastructure changes.
• Establishes and maintains testing procedures and best practices.
• Works with test automation, including maintaining CCAP’s suite of automated tests.
• Maintains a defect tracking log.
• Reports and reviews defect reports for resolution.
• Establishes quality standards and metrics for IT processes and documentation.
• Provides continuous quality monitoring and audits IT process adherence.
• Develops enterprise-wide policies, procedures, and best practices.
• Provides user support to court system, attorneys, agencies and the public using CCAP apps.

Skills

Test planning

UAT testing

Regression testing

Defect tracking

Quality assurance

Communication with non-technical users

Task prioritization

IT process auditing

Test automation awareness

Education

Bachelor's degree in business administration / information systems / computer science / public administration

Tools

Defect tracking systems

Test automation tools

Job description

State of Wisconsin's Consolidated Court Automation Programs (CCAP) seeks a full-time Business Process Analyst – Quality Assurance in Madison to lead testing, ensure quality, and support user-focused software development. The role collaborates with product owners and development teams, develops QA plans, and maintains automated tests while providing user support across agencies.

The position involves evaluating IT processes, establishing quality standards, and participating in statewide travel as