Remote QA Analyst — Medicare Call Quality

Insurance Administrative Solutions, L.l.c.; Washington (District of Columbia); On-site; USD 52,000 - 80,000; Full time

Job summary

Integrity, LLC is seeking a licensed QA Analyst for a remote opportunity. The Quality Assurance Specialist will monitor calls and evaluate agent performance, ensuring CMS guidelines and company policies are followed.

The role requires Medicare knowledge, the ability to maintain confidentiality, and strong communication skills. You will provide feedback, coaching, and participate in audits to improve service quality across channels.

Qualifications

• Quality Assurance concepts and methodologies.
• Ability to monitor and evaluate calls and interactions.
• Proficiency with MS Office and data reporting tools.

Responsibilities

• Review a high volume of calls to maintain quality standards.
• Direct quality initiatives and ensure adherence to policies.
• Provide feedback and coaching based on evaluations.
• Maintain audit reporting and liaise with carrier partners for compliance.
• Communicate concerns to management and respond to carrier requests.

Skills

Quality Assurance

Call monitoring

CMS guidelines

Microsoft Office

Confidentiality

Bilingual preferred

Communication

Tools

Microsoft Office

Job description

Integrity, LLC is seeking a licensed QA Analyst for a remote opportunity. The Quality Assurance Specialist will monitor calls and evaluate agent performance, ensuring CMS guidelines and company policies are followed.

The role requires Medicare knowledge, the ability to maintain confidentiality, and strong communication skills. You will provide feedback, coaching, and participate in audits to improve service quality across channels.