Remote Publisher Success Manager – Growth & Monetization

Redbrick Technologies Inc.; Northern (KY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Redbrick Technologies Inc. is seeking a Customer Success Manager to own and grow publisher relationships on Paved, onboarding newsletters, activating them across Marketplace and Ad Network, and driving revenue from SMB to enterprise.

You will work with publishers to understand their business, discuss monetization strategies, and guide them through ad tag setup; the role requires strong adtech knowledge, relationship skills, and the ability to operate autonomously in a fast-growing environment.

Qualifications

• 2+ years in customer success, account management, partnerships, or publisher development.
• Experience in email or newsletter advertising (preferred).
• Experience onboarding publishers onto a platform, including technical setup.
• Track record of growing existing accounts.
• Comfort working with SMB to enterprise accounts with varied approaches.
• Understanding ad tech fundamentals: CPM, CPC, CPA, fill rate, RPM.
• Strong sales acumen to negotiate and close deals.
• Excellent relationship management and communication skills.
• Analytical skills to interpret data and drive recommendations.
• Self-motivated, results-driven in a fast-paced environment.
• Experience with CRMs.

Responsibilities

• Guide new publishers through onboarding, ensuring smooth integration with Paved.
• Educate partners on the platform, monetization opportunities, and best practices.
• Help publishers reach first revenue quickly and reduce activation friction.
• Be main contact for assigned publisher accounts from SMB to enterprise.
• Grow revenue by increasing inventory, improving yield, and expanding placements.
• Monitor performance data, analyze trends, and provide actionable insights.
• Lead commercial conversations, negotiations and upsell opportunities.
• Lead quarterly business reviews with top-tier partners.
• Troubleshoot rendering, tracking, and delivery issues with Ad Ops and Eng.
• Create documentation, best practices, and self-serve content for publishers.
• Develop new processes and streamline as publisher base scales.
• Collaborate with Sales, Ad Ops, and Product to deliver campaigns.
• Meet team members to understand roles; learn publisher offering across Marketplace and Ad Network.
• Fully transition into existing book of accounts; onboard new publishers end to end.
• Onboard 5 newsletters representing $50k in potential revenue; own publisher pipeline reporting.

Skills

Customer success

Account management

AdTech

Publisher development

Email advertising

CRMs

Sales acumen

Relationship management

Data analysis

Self-motivation

Fluent English

Tools

CRMs

Job description

Redbrick Technologies Inc. is seeking a Customer Success Manager to own and grow publisher relationships on Paved, onboarding newsletters, activating them across Marketplace and Ad Network, and driving revenue from SMB to enterprise.

You will work with publishers to understand their business, discuss monetization strategies, and guide them through ad tag setup; the role requires strong adtech knowledge, relationship skills, and the ability to operate autonomously in a fast-growing environment.