Remote Public Safety Software Support Specialist

Mark43; Athens (GA); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Mark43 is hiring Software Support Analysts to join our frontline customer support team. You will interact with first responders and public safety staff, troubleshoot product issues, and escalate when needed.

Strong communication and problem-solving skills are essential as you learn a broad software suite and support customers across time zones. Ideal candidates bring at least 2 years of professional software support experience, excellent written and oral communication, and the ability to work

Qualificações

• 2+ years in software support
• Strong interpersonal skills and patient communication
• Adaptable to changing team dynamics and processes

Responsabilidades

• Provide excellent customer support via email, phone, and chat
• Troubleshoot and replicate software issues
• Escalate issues to engineering and project management
• Contribute to knowledge base updates
• Learn and maintain strong knowledge of Mark43 products
• Translate product knowledge into user solutions

Conhecimentos

Customer support

Troubleshooting

Research

Written & verbal communication

Organizational skills

Zendesk/JIRA

MS Office & Google Suite

Windows & MacOS

GovTech interest

Independent work

Ferramentas

Zendesk

JIRA

Descrição da oferta de emprego

Mark43 is hiring Software Support Analysts to join our frontline customer support team. You will interact with first responders and public safety staff, troubleshoot product issues, and escalate when needed.

Strong communication and problem-solving skills are essential as you learn a broad software suite and support customers across time zones. Ideal candidates bring at least 2 years of professional software support experience, excellent written and oral communication, and the ability to work