Remote Provider Support & Resolution Specialist

UnitedHealth Group; Maryland Heights (MO); On-site; Confidential; Full time

Job summary

UnitedHealth Group is hiring a Provider Customer Service Call and Chat Representative for a national remote role. You will be the primary contact for healthcare providers, resolving issues across multiple systems while promoting self-service tools.

Training is conducted virtually from home, with an 8-hour shift between 10:35 am and 7:05 pm CST. The role requires strong multitasking, communication, and empathy, with a focus on first-call resolution and provider satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience.
• Experience with computer and Windows PC applications.

Responsibilities

• Serve as the primary point of contact for providers via calls and chats.
• Resolve issues efficiently, aiming for first-contact resolution.
• Navigate 30+ systems to extract information and resolve issues.

Skills

Multitasking

Active listening

Communication

Empathy

Typing speed 35-40 WPM

Education

High School Diploma / GED

Job description

UnitedHealth Group is hiring a Provider Customer Service Call and Chat Representative for a national remote role. You will be the primary contact for healthcare providers, resolving issues across multiple systems while promoting self-service tools.

Training is conducted virtually from home, with an 8-hour shift between 10:35 am and 7:05 pm CST. The role requires strong multitasking, communication, and empathy, with a focus on first-call resolution and provider satisfaction.