Remote Provider Advocate - Call & Chat Support (AZ)

UnitedHealthcare; Phoenix (AZ); On-site; USD 51,577,000 - 91,693,000; Full time

Job summary

UnitedHealthcare is seeking a Provider Advocate for remote work in Arizona. As a Provider Customer Service Call and Chat Representative, you’ll resolve issues on the first contact when possible and support providers across calls and chats while guiding them to self-service tools.

You’ll navigate 30+ systems and collaborate with internal teams to ensure timely, accurate responses. This full-time role (40 hrs/wk) runs Monday–Friday with 9:35 am–6:05 pm PST shifts and optional overtime, weekends,

Qualifications

• HS diploma or GED or equivalent work experience.
• 1+ year of customer service experience.
• Ability to navigate and learn new computer system applications.
• Ability to handle 50–70 calls/chats daily.
• Full-time, 40 hours/week with flexible 8-hour shifts during business hours.

Responsibilities

• Serve as the advocate for providers in multiple channels (calls, chats, email).
• Triages and resolves provider inquiries (benefits, eligibility, billing, authorizations).
• Collaborate with internal partners to resolve issues and communicate updates.
• Navigate 30+ systems to extract necessary information for resolution.
• Encourage use of self-service digital tools to speed resolution.

Skills

Customer service

Multitasking

Communication

Problem solving

Typing 35–40 WPM

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

UnitedHealthcare is seeking a Provider Advocate for remote work in Arizona. As a Provider Customer Service Call and Chat Representative, you’ll resolve issues on the first contact when possible and support providers across calls and chats while guiding them to self-service tools.

You’ll navigate 30+ systems and collaborate with internal teams to ensure timely, accurate responses. This full-time role (40 hrs/wk) runs Monday–Friday with 9:35 am–6:05 pm PST shifts and optional overtime, weekends,