Remote Property Claims Field Inspector

State Farm; Pueblo (CO); Hybrid; USD 63,000 - 90,000; Full time

Benefits offered by this job

Annual salary range with competitive 8

Comprehensive benefits package

Educational assistance and training

Life/work balance programs

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first point of contact to meet with insureds, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

This remote-field position is based in Pueblo, CO, involving home-based mobility and occasional travel; flexible hours and potential overtime may be required to

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately.
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Effective communication and interpersonal skills to handle difficult conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
• Physical agility to allow for frequent lifting, climbing ladders, navigating roofs, and crawling in tight spaces.

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Skills

Investigate problems

Policy interpretation

Learning agility

Customer communication

Interpersonal skills

Detail orientation

Mobile/desktop tools

Physical agility

Education

Bachelor's Degree in related field

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first point of contact to meet with insureds, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

This remote-field position is based in Pueblo, CO, involving home-based mobility and occasional travel; flexible hours and potential overtime may be required to