Remote-Field Property Claims Inspector

State Farm; Austin (TX); Remote; USD 63,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Education benefits

401(k) plan

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related homeowners, commercial, and large-loss claims. You will meet insureds on-site, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

The role requires conducting inspections, gathering evidence, and coordinating with policyholders and agents to resolve claims efficiently, including high-emotion scenarios.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
• Ability to interact effectively with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Strong communication and interpersonal skills for handling difficult conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims in the field and remotely.
• Physical agility for inspections, including climbing roofs and navigating tight spaces.
• May require Rope and Harness Safety Training.
• A valid driver's license is required.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and other involved parties to gather information and resolve claims efficiently.
• Interact with involved parties in emotionally charged situations during inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries promptly.
• Gather evidence, document findings, and prepare detailed reports to support claims handling.
• Investigate and adjust personal and commercial property claims up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and regulatory compliance.
• Negotiate and settle claims within authorized limits according to policy provisions and standards.

Skills

Investigate problems

Policy interpretation

Learn quickly

Stakeholder communication

Communication skills

Attention to detail

Digital documentation

Physical agility

Rope & Harness Safety

Driver's license

Education

Bachelor's degree in related field

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to handle accident and weather-related homeowners, commercial, and large-loss claims. You will meet insureds on-site, explain coverage, estimate damages, and guide them through the claims process with remarkable service.

The role requires conducting inspections, gathering evidence, and coordinating with policyholders and agents to resolve claims efficiently, including high-emotion scenarios.