Remote Property Claims Associate (Roofing)

Hancock Claims Consultants Technicians; United States; À distance; USD 40 000 - 60 000; Plein temps

Résumé du poste

Hancock Claims Consultants Technicians is seeking a Claims Associate to support the day-to-day handling of residential and commercial property claims by coordinating inspections, dispatching assignments, and communicating with inspectors, vendors, carriers, and policyholders.

This remote role requires strong multitasking, excellent communication, and the ability to manage multiple software systems while delivering professional, empathetic service in a fast-paced CAT environment.

Qualifications

• 1–3 years in insurance, roofing, construction, estimating, claims, dispatching, or customer-facing roles.
• Strong communication and organizational skills.
• Detail-oriented with ability to prioritize and manage multiple tasks.

Responsabilités

• Receive and dispatch new inspection assignments.
• Assist with claim intake and enter assignments into the dispatch system.
• Schedule inspections with policyholders.
• Coordinate with field inspectors, vendors, and internal teams.
• Maintain accurate claim notes and documentation.
• Communicate with adjusters, inspectors, and other stakeholders to resolve issues delaying dispatch or completion.
• Ensure claims are handled accurately and efficiently while meeting service level expectations.
• Provide professional, empathetic customer service when communicating with policyholders and business partners.

Connaissances

Communication

Organization

Multitasking

Remote work

Software proficiency

Outils

Microsoft Office

Dispatch system

Xactimate

XactAnalysis

Symbility

Guidewire

CRM

Description du poste

Hancock Claims Consultants Technicians is seeking a Claims Associate to support the day-to-day handling of residential and commercial property claims by coordinating inspections, dispatching assignments, and communicating with inspectors, vendors, carriers, and policyholders.

This remote role requires strong multitasking, excellent communication, and the ability to manage multiple software systems while delivering professional, empathetic service in a fast-paced CAT environment.