Remote Project Advisor - Drive Homeowner Success

Angi; Denver (CO); On-site; USD 60,614,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Paid time off

Equipment provided (laptop)

Remote work

Job summary

Angi is seeking a COE Project Advisor to operate in a remote capacity, supporting homeowners with outbound and inbound calls. You will uncover project needs, connect homeowners with the right pros, and contribute to continuous improvement in tooling, scripts, and processes.

The role emphasizes excellent communication, teamwork, and the ability to adapt in a fast-paced, metrics-driven environment, with opportunities to participate in pilots and cross-LOB support.

Qualifications

• 1+ years in a call center, outbound sales, or customer service environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with fast issue resolution.
• Ability to multitask and prioritize in a fast-paced, metrics-driven environment.
• Detail-oriented with a focus on high-quality customer service.
• Adaptable and eager to learn new skills, tools, and processes.
• Commitment to upholding company values and delivering a great homeowner experience.

Responsibilities

• Proactively place outbound calls to homeowners to advance their project journey.
• Field inbound calls from homeowners, providing professional and courteous support.
• Identify additional project needs and present matched pros clearly.
• Engage homeowners in tailored discussions about available services.
• Maintain up-to-date knowledge of products, policies, and procedures.

Skills

Outbound calling experience

Customer service

Problem-solving

Multitasking

Detail-oriented

Adaptable and quick learner

Strong communication

Tools

Google Suite

Call center dialer software

Job description

Angi is seeking a COE Project Advisor to operate in a remote capacity, supporting homeowners with outbound and inbound calls. You will uncover project needs, connect homeowners with the right pros, and contribute to continuous improvement in tooling, scripts, and processes.

The role emphasizes excellent communication, teamwork, and the ability to adapt in a fast-paced, metrics-driven environment, with opportunities to participate in pilots and cross-LOB support.