Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center

Valor Healthcare; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative healthcare organization is seeking a Telehealth Registered Nurse (RN) Program Manager to lead a dynamic proposal team. This role focuses on enhancing telehealth services for military beneficiaries, ensuring high standards of patient care and regulatory compliance. As a remote position, the opportunity allows for a flexible work environment while managing a dedicated team of healthcare professionals. The ideal candidate will bring extensive supervisory experience, strong leadership, and exceptional communication skills to successfully implement and oversee nurse triage programs. Join a mission-driven team that makes a difference in the lives of those who serve our country.

Qualifications

• Extensive experience in supervisory healthcare roles, especially in call centers.
• Strong leadership and communication skills in implementing programs.

Responsibilities

• Lead and supervise a team of healthcare professionals with strong leadership skills.
• Manage implementation of nurse triage programs and ensure compliance.

Skills

Leadership

Communication Skills

Healthcare Regulations Knowledge

Program Management

Quality Assurance

Education

Registered Nurse License

Bachelor's Degree in Nursing or related field

Tools

Healthcare Management Software

Call Center Technology

Job description

Valor Healthcare is looking for a Telehealth Registered Nurse (RN) program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.

Position Summary

The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility’s capability for eligible MHS beneficiaries. The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects.

Schedule and Remote Eligibility

This position is remote eligible as long as you are living in one of the US states. The schedule will be a general 40 hour work week on a day shift, Monday through Friday.

Responsibilities

• Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
• Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
• Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
• Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
• Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
• Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.
• Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects.
• Ensures departmental compliance with regulatory and The Joint Commission requirements.
• Assists with the hiring, training, directing, development, and evaluating of nursing staff.
• Responsible for maintaining, educating, and monitoring of Call Center/Communications operations.
• Acts as liaison to ensure excellent customer service by frequent and timely communication.