Remote Program Manager

Nao Medical; New York (NY); Hybrid; USD 9,000 - 11,000; Full time

Benefits offered by this job

Hourly pay bonus

Remote work flexibility

Paid time off

Job summary

Nao Medical is a rapidly growing, AI-enabled healthcare organization providing high-quality care across multiple service lines. We seek Program Managers to own one of several high-impact healthcare programs in a fully remote US-based role for RNs or other licensed medical professionals.

This role focuses on program performance, patient engagement, and site utilization with outbound patient outreach to ensure continuity of care.

Qualifications

• USRN license or other licensed medical professional required.
• Experience in clinical or program coordination preferred.
• Strong communication, organization, and problem-solving skills.
• Comfortable making outbound patient calls and coordinating workflows.
• Detail-oriented and able to work independently in a remote environment.

Responsibilities

• Manage and grow the program's patient engagement and site utilization.
• Conduct outreach to patients to reduce drop-offs and missed follow-ups.
• Coordinate with providers and operations teams to ensure smooth patient flow.
• Identify operational challenges and recommend solutions.
• Maintain tracking of program metrics, patient volumes, and follow-ups.
• Provide regular updates to leadership on program performance.

Skills

USRN license

Patient outreach

Remote coordination

Clinic operations

Education

Medical professional license

Job description

Nao Medical is a rapidly growing, multi-specialty, multi-site, and AI-enabled healthcare organization committed to providing high-quality, accessible, and affordable care. With over a million patients served, we operate across multiple service lines, including primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first model streamlines workflows, improves patient follow-through, and allows clinicians to focus on delivering excellent care. We are expanding nationally and scaling multiple high-impact programs to improve access and operational efficiency.

Position Overview

Nao Medical is seeking Program Managers to take ownership of one of several high-impact healthcare programs. This is a fully remote role for USRNs or other medical professionals. The Program Manager will ensure program performance, patient engagement, and site utilization, while supporting operational execution and growth.

This is not a direct patient care role, but does involve patient outreach via phone or telehealth to ensure program participation and continuity of care .

Programs Available

Candidates may be assigned to manage one of the following programs:

• Psychiatry Program
• Pediatrics Program
• Care Quality Program

Why Join Nao Medical

Ownership of a high-impact program with measurable performance metrics

Direct impact on patient access and program growth

Performance-based compensation with hourly pay and bonus incentives

Remote work with flexibility after demonstrating strong performance

Opportunities for professional development and career growth

Primary Responsibilities

Manage and grow assigned program’s patient engagement and site utilization

Conduct outreach to patients as needed to reduce drop-offs and missed follow-ups

Coordinate with providers and operations teams to ensure smooth patient flow

Identify operational challenges and recommend solutions

Maintain accurate tracking of program metrics, patient volumes, and follow-ups

Provide regular updates to leadership on program performance

Compensation & Incentives

Base Pay: $10,000 USD/year

Performance Bonus: Awarded after 3 months based on program engagement and outcomes

Job Requirements

USRN or licensed medical professional

Experience in clinical or program coordination preferred

Excellent communication, organizational, and problem-solving skills

Comfortable making outbound patient calls and coordinating workflows

Detail-oriented and able to work independently in a remote environment

Schedule Requirements

Full remote role

Eastern Time: 8:00 AM – 5:00 PM, Monday-Friday (including holidays)

Technical Requirements

Reliable wired internet connection (100 Mbps minimum).

Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.

Dual-screen setup preferred for enhanced productivity.

Operating system: Windows 10 or macOS (latest version).

Clear webcam (1080p or higher resolution) and microphone for communication.

Backup systems for electricity and internet outages.

• Competitive hourly pay with performance bonus
• Remote work with potential flexible schedule after 3 months of proven performance
• Paid time off (PTO)

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!