Remote Program Assistant — Research Incentive Payments

University Of Michigan; Ann Arbor (MI); Remote; USD 42,000 - 54,000; Full time

Job summary

The University of Michigan is seeking a Program Assistant to join the Human Subject Incentives Program in the Treasurer's Office. You will help process incentive payments to research participants and support study teams, handling data entry and customer inquiries.

This remote-first role may require on-site presence occasionally and collaboration with cashier's offices, card services, and other teams to ensure timely payments and compliance with IRB and tax requirements.

Qualifications

• Minimum 12 months of customer service experience.
• Proficient in MS Office: Excel, Word, Access, PowerPoint.
• Demonstrated core competencies: exceptional customer service, relationship-building, and communication.

Responsibilities

• Process HSIP payment requests on time by querying M-Pathways.
• Handle prepaid gift card payments and vendor coordination.
• Answer HSIP customers with clear, helpful information.
• Identify and resolve data processing errors in HSIP.
• Coordinate with partner offices to process payments.
• Maintain reports for compliance with IRB, tax, and finances.
• Educate HSIP customers and develop user materials.
• Contribute to HSIP process improvements.
• Assist with check payments issues with Accounts Payable.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Team collaboration

Education

Bachelor's degree in Business Administration

Tools

M-Pathways

HSIP system

Excel

Word

Access

PowerPoint

Job description

The University of Michigan is seeking a Program Assistant to join the Human Subject Incentives Program in the Treasurer's Office. You will help process incentive payments to research participants and support study teams, handling data entry and customer inquiries.

This remote-first role may require on-site presence occasionally and collaboration with cashier's offices, card services, and other teams to ensure timely payments and compliance with IRB and tax requirements.