Remote Product Support Engineer

Fleet Glass Services, Inc.; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Slang AI is seeking a customer-focused support specialist who can triage issues, communicate clearly, and drive rapid resolutions. You will act as the connective tissue between customers and Engineering, handling tickets, logs, and data-driven decisions in a remote-first environment with occasional HQ visits.

You’ll use tools like Pylon, Linear, Slack, Looker, Cekura, Canny, and Claude, with senior support guidance and clear escalation paths.

Qualifications

• 1–4 years of experience in front of customers directly — support, success, service, or similar role.
• Real interest in the technical side of the product and how things work.
• Methodical troubleshooter's instinct — check assumptions before elevating.
• Comfort using data as a tool — review logs, pull trends, let numbers guide decisions.
• Clear, warm writing to explain fixes to non-technical users.

Responsibilities

• Resolve routine tickets independently within your first 60 days.
• Distinguish user error, bug, and limitation before elevating to Engineering.
• Manage competing priorities with clear SLAs and good judgment.
• Escalate bug reports cleanly so Engineering can act with minimal back-and-forth.
• Be a partner to customers, not a ticket closer, and maintain CSAT as a success signal.

Skills

Customer-facing experience

Communication skills

Analytical mindset

AI literacy

Problem-solving

Tools

Pylon

Linear

Slack

Looker

Cekura

Canny

Claude

Job description

Slang AI is seeking a customer-focused support specialist who can triage issues, communicate clearly, and drive rapid resolutions. You will act as the connective tissue between customers and Engineering, handling tickets, logs, and data-driven decisions in a remote-first environment with occasional HQ visits.

You’ll use tools like Pylon, Linear, Slack, Looker, Cekura, Canny, and Claude, with senior support guidance and clear escalation paths.