Remote Product Ops & Delivery Lead

ViaPath Technologies; Phoenix (AZ); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with employer matching

Flexible Time Off

Employee Assistance Program (EAP)

Well-being resources

Job summary

ViaPath Technologies is seeking a Manager, Product Operations & Delivery to drive the execution of our OMS product roadmap. You will lead the Product Analyst function, ensuring backlog management, requirements quality, and cross-functional alignment across UX, Engineering, QA, Implementation, and Support.

This remote role is based anywhere in the contiguous US, with up to 10% travel. You will translate strategy into actionable delivery work, mentor analysts, and champion process improvements to

Qualifications

• 8+ years in product analysis or software delivery within enterprise software environments.
• 2+ years of experience directly managing analysts or leading a requirements-focused function.
• Ability to translate complex business needs into structured user stories, acceptance criteria, and functional documentation.
• Strong backlog management experience with Jira and structured Confluence documentation.
• Experience synthesizing feedback from Support/Implementation into actionable product work.
• Excellent writing, documentation, and organizational skills.
• Experience collaborating with UX, Engineering, and QA to ensure testable functionality.
• Willingness to travel up to 10%.

Responsibilities

• Translate approved roadmap initiatives into structured, trackable delivery work (epics, features, user stories) within Jira.
• Maintain a well-organized backlog aligned to roadmap themes and priorities.
• Ensure end-to-end traceability between roadmap initiatives and delivery artifacts in Jira and Confluence.
• Establish and enforce standards for high-quality requirements, including clarity, completeness, testability, and dependency management.
• Lead backlog refinement sessions to ensure all work is ready for development.
• Partner with UX, Engineering, and QA to clarify functional intent and resolve gaps early in the delivery lifecycle.
• Manage and mentor a team of Product Analysts responsible for functional design, user stories, and documentation.
• Provide coaching, workload planning, and performance management to ensure high-quality output and team growth.
• Foster consistency in documentation practices, tooling usage, and delivery standards.
• Aggregate and analyze feedback from Support, Implementation, and other customer-facing teams; identify trends and opportunities.
• Recommend priorities and scope tradeoffs to product leadership based on operational data.
• Coordinate release readiness activities and draft clear release notes and product communications.
• Develop internal enablement materials such as feature summaries and user guidance.
• Maintain organized documentation in Confluence and track risks and cross-team dependencies.

Skills

Backlog management

Requirements writing

Team leadership

Cross-functional collaboration

Mentoring analysts

Education

Bachelor’s degree or equivalent in Business Analysis / Product Operations / Software Delivery

Tools

Jira

Confluence

Job description

ViaPath Technologies is seeking a Manager, Product Operations & Delivery to drive the execution of our OMS product roadmap. You will lead the Product Analyst function, ensuring backlog management, requirements quality, and cross-functional alignment across UX, Engineering, QA, Implementation, and Support.

This remote role is based anywhere in the contiguous US, with up to 10% travel. You will translate strategy into actionable delivery work, mentor analysts, and champion process improvements to