Remote Pre-Sales Security Systems Engineer - Access Control & CCTV

Kastle Systems; Raleigh (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare services company in Raleigh is seeking a dedicated customer service representative. This role offers a supportive environment and the chance to impact client satisfaction positively. Candidates should possess strong communication skills and a high school diploma. Join us to advance your career in a dynamic and engaging culture with comprehensive benefits.

Benefits

Health Insurance

Dental Insurance

Retirement Plans

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of mandatory training programs including HIPAA courses.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.

Skills

Communication

Problem Solving

Listening

Education

High School Diploma or GED

Tools

CRM Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Engaging and dynamic company culture
- Comprehensive benefits package including health, dental, and retirement plans

What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in relevant resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and credit card processing

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a customer service role within a healthcare-related service
- Familiarity with medical terminology and pharmacy operations
- Bilingual skills are a plus
- Strong problem-solving abilities
- Knowledge of customer relationship management (CRM) software

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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