Remote Practice Manager, Veterinary Hospice

Lap of Love Veterinary Hospice; Lutz (FL); On-site; USD 57,000 - 59,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Plans

401k with match

Paid Time Off

Bereavement Leave

Parental Leave

Lifestyle Spending Account

Life Insurance

Disability Insurance

Training & Development

Pet Discount Plan

Job summary

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a dynamic Practice Manager to support Practice Operations. You will foster relationships with Associate Veterinarians, blend empathy with efficiency, and ensure smooth day-to-day operations across markets.

This role emphasizes calendar management, client service excellence, and cross-functional collaboration to maintain operational quality and support our doctors in delivering compassionate end-of-life care at home.

Qualifications

• Associates degree, or equivalent experience in business administration, management, leadership, or administrative processes required.
• Bachelor's degree, or equivalent experience in business administration, management, leadership, or administrative processes preferred.
• Previous experience in clinical veterinary medicine, practice management, veterinary operations management, or similar role preferred.
• Commitment to excellence in client service.
• Dynamic problem-solving skills.
• Confident, independent thinker and adaptable.
• Top notch oral and written communication skills.
• Ability to thrive in a fast-paced environment.
• Excellent follow-up skills.
• High attention to detail and ability to adapt to new processes.

Responsibilities

• Foster strong, enduring relationships with veterinarians, encouraging their professional and personal satisfaction in their roles.
• Primary point of contact for an average of 20 veterinarians (equating to approximately 8 doctors on-call per day).
• Oversee and prioritize calendars, manage doctor schedules, and approve PTO requests.
• Ensure exceptional service by monitoring appointments, addressing and resolving client concerns, and managing escalations with empathy and efficiency.
• Occasional partnership with Crematory Relationship Administrator and client to ensure the highest level of care and service for families.
• Report/present to the Senior Practice Managers any updates or suggestions for standard operating procedures (SOPs) to help ensure quality in operations.
• Engage in professional cross-functional collaboration to ensure knowledge of systems and processes to appropriately provide front line support to doctors.
• Update departmental metrics.

Skills

Relationship building

Calendar management

PTO management

Customer service

Communication skills

Fast-paced work ability

Education

Associates degree or equivalent experience

Bachelor's degree preferred

Tools

Zoom

Trello

Office 365

Sunshine

Google Suite

Job description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL, seeks a dynamic Practice Manager to support Practice Operations. You will foster relationships with Associate Veterinarians, blend empathy with efficiency, and ensure smooth day-to-day operations across markets.

This role emphasizes calendar management, client service excellence, and cross-functional collaboration to maintain operational quality and support our doctors in delivering compassionate end-of-life care at home.