Remote Portfolio Manager | Process Improvement & Delivery

Filrsafekeep; Columbia (SC); Hybrid; USD 78,000 - 121,000; Full time

Benefits offered by this job

Learning stipends

Flexible Columbia, SC hours

Job summary

CodeCraft Solutions in Columbia, SC seeks a Portfolio Manager to drive process improvements and ownership across customer service initiatives. You will translate strategic goals into actionable steps, communicate progress to stakeholders, and keep a results-focused pace in a deadline-driven environment.

Your experience should include customer service excellence, a bias for detail, and comfort with ambiguity as you ship improvements that matter for our team and customers in the Columbia area.

Qualifications

• 7 years of customer service experience
• Ownership mindset with prudent handling of company resources
• Thrives in deadline-driven environments
• Willingness to work in Columbia, SC area or remote-friendly schedule

Responsibilities

• Notice the gap between the spec and the shipped product
• Communicate progress, blockers, and results to stakeholders and leadership
• Document the why, not just the what, behind every Customer Service decision
• Translate manager objectives into concrete, actionable day-to-day steps
• Partner with peers to troubleshoot issues and share practical knowledge
• Make peace with ambiguity and ship improvements
• Keep the remote schedule realistic when everyone wants everything yesterday
• Anticipate the SC compliance wrinkle before it becomes a fire

Skills

Ownership

Communication

Documentation

Translate objectives into actions

Collaboration

Deadline-driven

Job description

CodeCraft Solutions in Columbia, SC seeks a Portfolio Manager to drive process improvements and ownership across customer service initiatives. You will translate strategic goals into actionable steps, communicate progress to stakeholders, and keep a results-focused pace in a deadline-driven environment.

Your experience should include customer service excellence, a bias for detail, and comfort with ambiguity as you ship improvements that matter for our team and customers in the Columbia area.