Remote PM-Shift Customer Retention Specialist

Globe Life; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Globe Life is seeking a part-time Customer Retention Representative for the PM shift, fully remote. You will respond to inquiries about coverage and premiums, communicate clearly in letters and calls, and help policyholders understand the value of maintaining their coverage.

In this role you will make outbound calls to collect delinquent payments, resell policy benefits, and record information for reporting.

Qualifications

• High school diploma or equivalent required.
• Basic Microsoft Office skills (Word, Excel, Outlook) required.
• Minimum typing speed of 30 wpm required.
• Call center experience preferred.
• Some insurance or sales experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answer questions regarding coverage, premium, and other policy information.
• Compose business letters, communicating effectively through written and verbal communication.
• Work independently and making judgement decisions is required.
• Make outbound calls to existing policyholders to collect delinquent premium payments.
• Resell the benefits of our policies and provide excellent customer service.
• Record policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Maintain discretion and tact when providing service to customers.
• Additional production incentive pays after the training period.

Skills

Call center experience

Verbal and written communication

Independent work

Typing speed 30 wpm

Policy/coverage knowledge

Bilingual Spanish (bonus)

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Globe Life is seeking a part-time Customer Retention Representative for the PM shift, fully remote. You will respond to inquiries about coverage and premiums, communicate clearly in letters and calls, and help policyholders understand the value of maintaining their coverage.

In this role you will make outbound calls to collect delinquent payments, resell policy benefits, and record information for reporting.