Remote Pharmacy Triage & Fulfillment Specialist

Openkrill; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

PRO-spectus is seeking a Pharmacy Technician - Fulfillment & Triage to coordinate prescription triage and fulfillment across patient access journeys. The role supports intake, status review, and collaboration with pharmacies, prescribers, and manufacturer programs.

Based remotely but Texas-based, it requires an active Texas Tech license and national certification, with 2–4 years in pharmacy or related support roles. Strong documentation, communication, and problem-solving skills are essential.

Qualifications

• 2–4 years of experience in a pharmacy, specialty pharmacy, hospital, patient support, healthcare, or customer service–focused role, including 2+ years as a Pharmacy Technician.
• Current, active Texas Pharmacy Technician licensure required.
• Active national certification through either the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (ExCPT).
• Experience with prescription processing, pharmacy triage, specialty pharmacy operations, or patient assistance program coordination strongly preferred.

Responsibilities

• Apply pharmacy technician knowledge to support prescription intake, triage, status review, and coordination of pharmacy-related case activities.
• Review prescription and patient information for completeness and identify missing, incomplete, or inconsistent information requiring follow-up with healthcare provider offices, pharmacies, patients, or other stakeholders.
• Serve as a primary point of contact between patients, caregivers, prescribers, dispensing pharmacies, and manufacturer-program stakeholders, communicating case status, outstanding requirements, and barriers clearly to appropriate stakeholders, including the supervising pharmacist.
• Coordinate with a pharmacist to validate prescriptions for accuracy and completeness prior to triage, following up with prescribers to resolve missing or incomplete information.
• Triage prescriptions to the appropriate dispensing pharmacy based on coverage determination.
• Coordinate with specialty, dispensing, and other pharmacy partners regarding prescription receipt, processing status, insurance requirements, patient outreach, affordability considerations, and fulfillment.
• Assist with coordination of copay assistance, patient assistance programs, foundation support, or other affordability resources, as applicable to the program.
• Manage inbound phone and email inquiries from patients, caregivers, and prescribers, troubleshooting technical and non-technical issues and escalating complex problems to the appropriate stakeholder as needed.
• Collaborate with internal PRO-spectus teams and manufacturer-program stakeholders to provide accurate, up-to-date information about the product, services, policies, and procedures needed to resolve patient and prescriber cases.
• Maintain accurate, timely, and complete case and customer interaction documentation in accordance with program requirements, standard operating procedures, client expectations, and applicable privacy and compliance requirements, including regular reporting to the manufacturer as needed.
• Identify complex fulfillment, payment, or patient access issues and elevate to the supervising pharmacist while maintaining ownership of case progression, and effectively prioritize competing demands including triage timelines, refill cycles, and patient/caregiver communications.
• Accurately navigate pharmacy dispensing, case-management, and CRM systems to document, track, and progress cases.
• Provide support across multiple client programs, as assigned, ensuring consistent delivery of quality service and operational excellence.

Skills

Pharmacy workflows

Prescription intake

Triage and fulfillment

Case coordination

Communication (verbal/written)

Documentation accuracy

Multitasking and prioritization

Problem solving

Independence and accountability

Discretion with patient data

Learning new processes

Education

Texas Pharmacy Technician licensure

PTCB or ExCPT national certification

2–4 years experience in pharma/support

College degree preferred

Tools

Pharmacy dispensing software

CRM systems

Job description

PRO-spectus is seeking a Pharmacy Technician - Fulfillment & Triage to coordinate prescription triage and fulfillment across patient access journeys. The role supports intake, status review, and collaboration with pharmacies, prescribers, and manufacturer programs.

Based remotely but Texas-based, it requires an active Texas Tech license and national certification, with 2–4 years in pharmacy or related support roles. Strong documentation, communication, and problem-solving skills are essential.