Remote Pharmacy Quality Specialist | MTM & Medicare Focus

Manpower, Inc.; Durham (NC); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Remote work

Mon-Fri daytime schedule

Medicare/quality program exposure

Growth opportunities

Job summary

Manpower, Inc. is seeking a Pharmacy Quality Specialist to support MTM programs and Medicare quality initiatives from a home-based setup. You will work with members, providers, pharmacies, and clinical pharmacists to improve medication adherence and health outcomes.

The role emphasizes high-volume calls, HIPAA-compliant processes, and collaboration within a leading healthcare organization. A strong customer-service background is essential.

Qualifications

• Must hold NC Pharmacy Technician license and PTCB certification.
• 3–5 years of pharmacy-related experience.
• Strong telephone-based customer service experience.
• Ability to handle approximately 120 outbound calls daily.
• Retail pharmacy experience preferred.
• Medicare experience preferred.
• Eligible to work in the US.

Responsibilities

• Verify member demographics and documentation in MTM platform.
• Obtain, verify, and maintain current medication lists for participants.
• Contact members to explain MTM benefits and schedule CMRs with pharmacists.
• Receive and respond to calls from providers, members, and pharmacies.
• Coordinate provider outreach via outbound faxing and follow-up.
• Assess member needs and triage cases to clinical pharmacists or other departments.
• Support Medicare Star Ratings and other quality initiatives.
• Maintain accurate documentation and deliver excellent customer service.

Skills

Phone-based customer service

High-volume calling

Effective communication

Education

High School Diploma or GED

Active NC Pharmacy Technician License

PTCB Certification

Tools

MTM platform

CRM system

Job description

Manpower, Inc. is seeking a Pharmacy Quality Specialist to support MTM programs and Medicare quality initiatives from a home-based setup. You will work with members, providers, pharmacies, and clinical pharmacists to improve medication adherence and health outcomes.

The role emphasizes high-volume calls, HIPAA-compliant processes, and collaboration within a leading healthcare organization. A strong customer-service background is essential.