Remote Pharmacy Quality Specialist – MTM & Medicare

Manpower USA; Durham (NC); Remote; USD 39,000 - 40,000; Part time

Benefits offered by this job

Remote work

Mon-Fri daytime schedule

Competitive hourly pay

Job summary

Manpower USA is seeking a Pharmacy Quality Specialist to support MTM programs and Medicare quality initiatives. This remote role requires North Carolina residency and offers a Monday–Friday day shift with a contingent employment status.

You will verify member data, coordinate MTM activities, schedule Comprehensive Medication Reviews, and maintain accurate documentation while delivering excellent customer service in a high-volume environment.

Qualifications

• Resume required
• Active North Carolina Pharmacy Technician License
• PTCB Certification required
• 3-5 years of pharmacy-related experience
• Strong telephone-based customer service experience
• Eligible to work in the US

Responsibilities

• Verify member demographics, provider, and pharmacy information in MTM platform
• Obtain and maintain current medication lists for participants
• Contact members to explain MTM benefits, verify HIPAA, and schedule CMRs with pharmacists
• Handle calls from providers, members, and pharmacies; escalate when needed
• Coordinate provider outreach via outbound faxing and follow-ups
• Triage member needs to clinical pharmacists or other departments
• Support Medicare Star Ratings and pharmacy quality initiatives
• Maintain documentation and provide excellent customer service in a high-volume environment

Skills

Customer service

Phone support

Attention to detail

Data entry

Team coordination

Education

Pharmacy Technician License

PTCB Certification

Job description

Manpower USA is seeking a Pharmacy Quality Specialist to support MTM programs and Medicare quality initiatives. This remote role requires North Carolina residency and offers a Monday–Friday day shift with a contingent employment status.

You will verify member data, coordinate MTM activities, schedule Comprehensive Medication Reviews, and maintain accurate documentation while delivering excellent customer service in a high-volume environment.