Remote Pharmacy Partner Support Specialist

phil; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Competitive compensation

Full benefits (medical, dental, vision

401(k) contribution

Job summary

Phil is a health-tech startup building a platform bridging doctors, pharmacies, and patients to streamline prescriptions and delivery.

As a Partner Support Specialist, you will ensure accurate, timely prescription processing across Phil’s partner network, handling data entry, escalations, and issue resolution in a fast-paced, remote-friendly environment.

This ground-floor role offers growth in a rapidly expanding company focused on improving patient access to medication.

Qualifications

• Prior pharmacy technician experience or direct experience working with prescription-related workflows - Required
• 2+ years of experience in administrative support, operations, customer support, or a related field
• Solid written, verbal, and interpersonal communication skills
• Ability to operate effectively in a fast-paced, evolving environment
• Comfortable with ambiguity and adaptable within a rapidly growing startup
• Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

Responsibilities

• Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
• Review and respond to internal escalation requests in a timely and accurate manner
• Perform data entry and process requests for Phil’s regional partners
• Contact partners to resolve issues that may impact a successful client, patient, or partner experience
• Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
• Review script-level issues to ensure proper processes were followed and correct errors as needed
• Triage, resolve, and respond to order-related escalations and one-off requests
• Identify errors, understand operational workflows, and take action to unblock prescriptions
• Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support
• Prior pharmacy technician experience or direct experience working with prescription-related workflows - Required

Skills

Attention to detail

Time management

Organizational skills

Communication skills

Interpersonal communication

Tools

G Suite

Job description

Phil is a health-tech startup building a platform bridging doctors, pharmacies, and patients to streamline prescriptions and delivery.

As a Partner Support Specialist, you will ensure accurate, timely prescription processing across Phil’s partner network, handling data entry, escalations, and issue resolution in a fast-paced, remote-friendly environment.

This ground-floor role offers growth in a rapidly expanding company focused on improving patient access to medication.