Remote PBM Customer Support Specialist

Express Scripts Pharmacy Benefit Services; Tennessee; On-site; USD 32,000 - 42,000; Full time

Job summary

The Cigna Group is seeking dedicated Customer Service Representatives for its Pharmacy Benefit Management (PBM) team to assist members, providers, and pharmacies with PBM benefits and mail-order questions.

Responsibilities include handling 70–80 inbound calls daily, navigating multiple applications, and attending all trainings. A High School diploma or equivalent and 1 year of call center experience are required; remote work is possible with a stable home internet connection.

Qualifications

• 1 year of call center experience is required
• A dedicated workspace with no distractions is required
• Computer literacy and ability to manage multiple applications simultaneously
• Strong written and verbal communication skills

Responsibilities

• Answer inbound calls from members, providers, and pharmacies about PBM benefits and mail-order pharmacies.
• Handle an average of 70–80 calls daily.
• Navigate several applications across multiple screens while assisting customers.
• Attend 100% of trainings and the first 90 days of employment.
• Maintain regular and predictable attendance.
• Resolve customer complaints through independent problem-solving and one-call resolution.
• Meet or exceed call center metrics while providing consistent customer service.

Skills

Strong communication

Calm under pressure

Organizational skills

Team collaboration

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Job description

The Cigna Group is seeking dedicated Customer Service Representatives for its Pharmacy Benefit Management (PBM) team to assist members, providers, and pharmacies with PBM benefits and mail-order questions.

Responsibilities include handling 70–80 inbound calls daily, navigating multiple applications, and attending all trainings. A High School diploma or equivalent and 1 year of call center experience are required; remote work is possible with a stable home internet connection.