Remote Patient Service Call Center Agent

HCA Healthcare, Inc.; Florida; Remote; USD 32,000 - 45,000; Full time

Job summary

Parallon, a leading provider of healthcare revenue cycle management, is hiring a Remote Customer Service Call Center Agent to support patients, guarantors, and third parties from home. You will handle inbound and outbound calls, review accounts, and help secure payments while maintaining a professional, empathetic approach.

This role requires ability to learn multiple systems, strong communication, and the discipline to work effectively from a home environment within 60 miles of an HCA

Qualifications

• Minimum one-year customer service experience in a customer service, healthcare office, hospitality, retail sales, or client manager role.
• Previous call center experience preferably in a healthcare environment preferred.
• Ability to work a minimum of 90% of your day on the phone uninterrupted.

Responsibilities

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

Customer service

Call center

Healthcare experience

Job description

Parallon, a leading provider of healthcare revenue cycle management, is hiring a Remote Customer Service Call Center Agent to support patients, guarantors, and third parties from home. You will handle inbound and outbound calls, review accounts, and help secure payments while maintaining a professional, empathetic approach.

This role requires ability to learn multiple systems, strong communication, and the discipline to work effectively from a home environment within 60 miles of an HCA