Remote Patient Accounts Collector - Collections Specialist

HCA Healthcare, Inc.; Bowling Green (KY); A distancia; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Parallon is hiring a Patient Account Collections Specialist to handle outbound calls and follow-up on patient receivables from a work-from-home setup. Candidates must reside within an HCA hospital market area and be prepared to work a 11am–9pm CST mid/evening shift with one Saturday per month.

The role emphasizes excellent customer service, adherence to attendance guidelines, and meeting production and quality standards while supporting patients and guarantors in resolving balances.

Formación

• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• BILINGUAL is not required, but a plus

Responsabilidades

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and elevate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.

Conocimientos

Call center experience

Customer service

Healthcare collections

Descripción del empleo

Parallon is hiring a Patient Account Collections Specialist to handle outbound calls and follow-up on patient receivables from a work-from-home setup. Candidates must reside within an HCA hospital market area and be prepared to work a 11am–9pm CST mid/evening shift with one Saturday per month.

The role emphasizes excellent customer service, adherence to attendance guidelines, and meeting production and quality standards while supporting patients and guarantors in resolving balances.