Remote Patient Engagement & Enrollment Specialist

ConcertoCare; New Market (IN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus

PTO 15 days

Floating holidays 3

8 paid holidays yearly

Medical, Dental, Vision, 401k

Job summary

ConcertoCare is hiring a Community Outreach Sales Rep (Patient Engagement Specialist) to engage prospective patients and educate them on our care model. This remote role involves high-volume outreach, consultative conversations, and guiding enrollment, with a focus on excellent patient service.

You will build relationships, address questions, overcome objections, and coordinate enrollment through Salesforce/EMR while collaborating with clinical teams to remove barriers and ensure smooth

Qualifications

• 1 year of experience in a healthcare, patient-oriented position.
• 1 year of experience in providing customer service.
• Sales experience and history of consistently achieving sales goals/metrics preferred.
• Appointment scheduling experience.
• CNA/MA background is a plus.
• Call center experience is a plus.
• Demonstrated passion for extraordinary patient service.

Responsibilities

• Conduct high-volume outreach to prospective patients, building rapport and creating meaningful engagement through consultative conversations.
• Clearly communicate the value and benefits of ConcertoCare's services, addressing questions and overcoming barriers to enrollment.
• Drive patient enrollment by identifying needs, handling objections, and motivating patients to take action.
• Utilize creative outreach strategies, including phone, in-person, and community-based engagement, to connect with difficult-to-reach patients.
• Manage a pipeline of prospective patients and prioritize activities to maximize enrollment opportunities.
• Track outreach activities, enrollment progress, and patient interactions in Salesforce and electronic medical record systems.
• Schedule initial patient appointments and coordinate required intake activities to ensure a smooth onboarding experience.
• Respond to inbound inquiries from prospective patients and caregivers, educating them on available services and guiding them through enrollment.
• Collaborate with clinical and operational teams to remove barriers and ensure successful patient engagement.
• Maintain the highest standards of professionalism, patient confidentiality, and regulatory compliance.

Skills

Healthcare experience

Customer service

Sales experience

Appointment scheduling

CNA/MA background

Call center experience

Patient service passion

Tools

Salesforce

EMR systems

Job description

ConcertoCare is hiring a Community Outreach Sales Rep (Patient Engagement Specialist) to engage prospective patients and educate them on our care model. This remote role involves high-volume outreach, consultative conversations, and guiding enrollment, with a focus on excellent patient service.

You will build relationships, address questions, overcome objections, and coordinate enrollment through Salesforce/EMR while collaborating with clinical teams to remove barriers and ensure smooth