Remote Patient Billing Specialist - Claims & Co-Pay Support

IQVIA; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

IQVIA is seeking a Patient Support Medical Billing Representative for a 100% remote contract role in the United States. You will handle medical claims, interpret EOBs, verify insurance, and ensure accurate payment postings while maintaining HIPAA compliance.

The role offers potential conversion to a full-time IQVIA employee. The position requires a Medical Billing program completion or certification, inbound/outbound call center experience, and strong proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent Required.
• Completion of Medical Billing Program or Medical Billing degree or Certified Medical Billing license Required.
• Experience in claim processing Required.
• Ability to interpret EOBs Required.
• Insurance verification experience Required.
• Experience with payment postings Required.
• Call center, customer service experience (inbound/outbound calls) Required.
• Revenue cycle experience Preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Preferred.

Responsibilities

• Receive medical claims from healthcare providers (HCPs) or patients and ensure all required supporting documentation is provided.
• Interpret Explanation of Benefits (EOB) and CMS-1500 forms.
• Evaluate claims against program-specific business rules to determine approval or rejection.
• Maintain exceptional organizational skills to manage daily workload.
• Provide support to customer inquiries via phone, email, fax, or other communication channels.
• Identify operational challenges and recommend solutions to management as needed.
• Adhere to HIPAA guidelines.
• Prioritize tasks effectively throughout the day.
• Meet daily productivity and quota expectations.
• Work 40 hours per week under moderate supervision.

Skills

Customer service

Billing experience

Payment postings

Microsoft Office

Communication

Education

High School Diploma or equivalent

Medical Billing Program or Certification

Tools

Excel

Word

Outlook

Teams

Job description

IQVIA is seeking a Patient Support Medical Billing Representative for a 100% remote contract role in the United States. You will handle medical claims, interpret EOBs, verify insurance, and ensure accurate payment postings while maintaining HIPAA compliance.

The role offers potential conversion to a full-time IQVIA employee. The position requires a Medical Billing program completion or certification, inbound/outbound call center experience, and strong proficiency with Microsoft Office.