Remote Patient Account Collections Specialist

HCA Healthcare; Nashville (TN); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Behavioral health services

Telemedicine services

Paid time off

Job summary

HCA Healthcare is seeking a Patient Account Collections Specialist to work from home within a hospital market area. You will handle outbound calls, follow up on patient receivables, and provide strong customer service to resolve accounts.

This role requires being within 60 miles of an HCA hospital market and involves daily phone work, term adherence, and effective collaboration with team members to meet production and quality targets.

Qualifications

• Experience in healthcare revenue cycle or patient accounts preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• BILINGUAL is not required, but a plus.

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and elevate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Skills

Outbound calls

Customer service

Communication

Problem solving

Team collaboration

Job description

HCA Healthcare is seeking a Patient Account Collections Specialist to work from home within a hospital market area. You will handle outbound calls, follow up on patient receivables, and provide strong customer service to resolve accounts.

This role requires being within 60 miles of an HCA hospital market and involves daily phone work, term adherence, and effective collaboration with team members to meet production and quality targets.