Remote Patient Access & Scheduling Specialist

University of California, Riverside; Riverside (CA); Hybrid; USD 52,993 - 75,105; Full time

Job summary

The University of California, Riverside is seeking a Call Center Representative for its Patient Access Center. This remote/hybrid position involves providing exceptional customer service by answering calls, scheduling appointments, and verifying patient eligibility.

The ideal candidate will have strong communication skills and a focus on ensuring a positive patient experience. The salary range for this position is $52,993 - $75,105, commensurate with experience and qualifications.

Qualifications

• Demonstrated customer service skills with a focus on positive patient experiences.
• Ability to efficiently manage a high volume of calls.
• Experience with electronic medical records preferred.

Responsibilities

• Provide telephone assistance to patients and customers.
• Verify patient eligibility and insurance information.
• Schedule and manage patient appointments.

Skills

Customer service

Telephone assistance

Insurance verification

Appointment scheduling

Education

High school diploma or equivalent

Job description

The University of California, Riverside is seeking a Call Center Representative for its Patient Access Center. This remote/hybrid position involves providing exceptional customer service by answering calls, scheduling appointments, and verifying patient eligibility.

The ideal candidate will have strong communication skills and a focus on ensuring a positive patient experience. The salary range for this position is $52,993 - $75,105, commensurate with experience and qualifications.