Remote Patient Access Leader - Analytics & SLA Excellence

Abax Health; United States; Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

HSA Contributions

Life Insurance

Disability insurance

AD&D Insurance

Employee Referral Bonus

Job summary

Abax Health is seeking a remote Patient Access Manager to lead operational teams across client programs, overseeing patient registration, insurance verification, prior authorizations, and scheduling. Reporting to the Director of Patient Access Operations, you will turn data into actionable insight and drive SLA performance.

You will mentor supervisors, partner with leadership during go-lives, and use Excel and AI tools to build dashboards and agents.

Qualifications

• 3+ years of experience leading leaders, such as supervisors or team leads.
• 1+ year of direct supervisory experience in Patient Access.
• Experience overseeing teams that perform insurance verification, prior authorizations, and patient scheduling.
• Hands-on experience with EMR systems.
• Strong Excel and data analysis skills, with the ability to interpret reports and turn findings into action.
• Willingness to learn and use AI tools in daily work, including building dashboards and agents.

Responsibilities

• Lead, coach, and develop Patient Access Supervisors and the teams they support.
• Set clear expectations for performance, accountability, and professional growth.
• Serve as the escalation point for corrective actions, performance improvement plans (PIPs), and terminations, in partnership with HR.
• Participate in interviewing and selecting Patient Access staff and supervisors.
• Build a team culture grounded in collaboration, ownership, and commitment to patient care.
• Oversee team performance in patient registration, insurance verification, prior authorizations, and appointment scheduling.
• Ensure standardized workflows are carried out consistently across assigned client programs.
• Identify workflow inefficiencies and put scalable process improvements in place.
• Ensure compliance with HIPAA, client requirements, SLAs, and organizational policies.
• Ensure staff recognize when a conversation needs a qualified medical interpreter, and follow interpreter procedures.
• Analyze supervisor-generated and system reports to evaluate SLA performance, productivity, quality, and work inventory.
• Identify trends, determine root causes, and build action plans with supervisors.
• Escalate risks to clients proactively, such as work inventory shortages or performance gaps.
• Use Excel and AI tools to build and maintain performance dashboards and reporting agents.
• Prepare clear, data-driven performance reporting for Abax leadership and client partners.
• Serve as a primary operational contact for assigned clients.
• Partner with leadership during new client implementations and go-lives, setting expectations with staff and clients.
• Participate in client meetings, performance reviews, and issue resolution.
• Support onboarding of new clients, workflows, and technologies as Abax grows.
• Maintain process documentation and best practices.
• Lead continuous improvement initiatives that improve patient experience and operational outcomes.
• Adapt to changing client and payer requirements.
• Perform other duties as assigned.
• Serve as a Spanish-language resource for supervisors and staff working bilingual lines.

Skills

Leadership

Data analysis

Remote work

Communication

Spanish language (preferred)

Education

High school diploma or GED

Tools

EMR systems

Microsoft Excel

Claude AI

Job description

Abax Health is seeking a remote Patient Access Manager to lead operational teams across client programs, overseeing patient registration, insurance verification, prior authorizations, and scheduling. Reporting to the Director of Patient Access Operations, you will turn data into actionable insight and drive SLA performance.

You will mentor supervisors, partner with leadership during go-lives, and use Excel and AI tools to build dashboards and agents.