Remote Part-Time Customer Experience Specialist

Origin Financial; United States; Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Generous base salary

Meaningful equity package

Healthcare

Wellness stipend

Mental wellness program

Unlimited access to financial planning

Life insurance for USA-based Originals

Remote-first culture

Paid Parental Leave

Job summary

Origin is seeking a Part-Time Customer Experience Associate to support our global network of users and Financial Planners. You will handle email, chat, and phone queries, ensuring a seamless experience as we expand from personal finance into banking and lending services.

The role is remote-first with flexible hours and peak weekday plus one weekend shift, offering a clear path to full-time as the company grows. Ideal candidates are customer-obsessed and thrive in a fast-paced tech environment.

Qualifications

• 2-3 years in a support or customer-facing role.
• Strong verbal and written communication skills.
• Passion for helping people with a positive, can-do attitude.
• Technical proficiency with SaaS platforms and fintech applications.
• Ability to diagnose and resolve customer issues.

Responsibilities

• Provide email, chat and phone support to members and planners.
• Adhere to SLAs for response times and satisfaction.
• Identify trends and issues to improve user experience.
• Deliver world-class customer experience by meeting user needs.
• Develop understanding of products to offer informed support.

Skills

Customer support

Communication

Problem solving

Fintech

SaaS

Education

Bachelor's degree or equivalent

Tools

Zendesk

Job description

Origin is seeking a Part-Time Customer Experience Associate to support our global network of users and Financial Planners. You will handle email, chat, and phone queries, ensuring a seamless experience as we expand from personal finance into banking and lending services.

The role is remote-first with flexible hours and peak weekday plus one weekend shift, offering a clear path to full-time as the company grows. Ideal candidates are customer-obsessed and thrive in a fast-paced tech environment.