Remote Part-Time Beauty Care Specialist

Dieux; New York (NY); Remote; USD 25,000 - 28,000; Part time

Job summary

Dieux is seeking a Part-Time Customer Care Representative to join our dynamic team. This role focuses on delivering exceptional customer experiences across email, social media, and live chat, while providing expert product guidance on skincare offerings.

You will handle orders, returns, and exchanges, maintain accurate records, and collaborate with sales and marketing to promote new products. Prior beauty industry knowledge is preferred but not required.

Qualifications

• 1–2 years of customer service experience, preferably in the beauty industry.
• Strong knowledge of social media platforms; TikTok Shop and Instagram as well as other social media platforms.
• Flexible availability, including nights and weekends.
• Passion for and knowledge of beauty and skincare products.
• Excellent communication and interpersonal skills.
• Proactive and customer-centric attitude with a strong desire to provide exceptional service.
• Problem-solving abilities to address customer inquiries and resolve issues effectively.
• Detail-oriented, organized, and able to manage multiple tasks simultaneously.
• Expert in using customer service software.
• A team player who can collaborate effectively with colleagues.
• Ability to adapt to a fast-paced and dynamic work environment.

Responsibilities

• Respond to customer inquiries via email, social media, and live chat promptly and professionally.
• Provide expert advice and product recommendations based on customers' needs and preferences.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Address and resolve customer complaints or concerns to ensure a positive resolution.
• Stay updated on the latest beauty industry trends, product releases, and company policies.
• Maintain accurate and detailed customer records to track interactions and orders.
• Collaborate with the sales and marketing teams to promote new products and special offers.
• Assist with general administrative tasks, including order fulfillment and inventory management.
• Act as a brand ambassador, upholding the company's image and values in all interactions.

Skills

Customer service

Social media

Problem solving

Communication

Team player

Tools

Customer service software

Job description

Dieux is seeking a Part-Time Customer Care Representative to join our dynamic team. This role focuses on delivering exceptional customer experiences across email, social media, and live chat, while providing expert product guidance on skincare offerings.

You will handle orders, returns, and exchanges, maintain accurate records, and collaborate with sales and marketing to promote new products. Prior beauty industry knowledge is preferred but not required.