Remote Overnight Contact Center Lead (Escalations)

County of San Juan; United States; Remote; USD 83,000 - 149,000; Full time

Job summary

Leidos in the United States is seeking an Overnight Contact Center Supervisor to lead a team of practitioners, monitor live calls and chats for quality, ensure referral and documentation procedures are followed, and serve as the escalation point for at-risk and complex cases.

This full-time, remote role in the US offers a pay range of $82,550 to $149,225 per year and requires coordinating with distributed team members to maintain service standards.

Job description

Leidos in the United States is seeking an Overnight Contact Center Supervisor to lead a team of practitioners, monitor live calls and chats for quality, ensure referral and documentation procedures are followed, and serve as the escalation point for at-risk and complex cases.

This full-time, remote role in the US offers a pay range of $82,550 to $149,225 per year and requires coordinating with distributed team members to maintain service standards.