Remote Outreach Specialist – Guest Acquisition

Vacatia; Miami Beach (FL); On-site; USD 45,847,000 - 57,859,000; Full time

Job summary

Vacatia is hiring a Call Center Outreach Specialist (Initial Contact Person) to be the first voice potential guests hear, informing them that their entry forms were selected and presenting complimentary vacation opportunities.

Remote position with a competitive hourly wage plus commission. You will qualify leads, overcome objections, and coordinate with travel coordinators to finalize arrangements, contributing to a fast-paced hospitality data ecosystem.

Qualifications

• Previous call center experience in a similar high-volume environment is preferred.
• Proven track record of establishing rapport and presenting information effectively to diverse customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively communicate and interact with others through telephone and personal contact.

Responsibilities

• Outreach & Lead Management: Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms.
• Communication & Sales Support: Engage potential customers by effectively overcoming objections, facilitating three-way calls to reach necessary parties , and transferring qualified leads to coordinators to finalize arrangements.
• Operational Excellence: Work with the telemarketing team and Assistant Manager to meet outreach goals, accurately track results in internal systems, and support evolving departmental needs through assigned duties.

Skills

Call center experience

Communication skills

Job description

Vacatia is hiring a Call Center Outreach Specialist (Initial Contact Person) to be the first voice potential guests hear, informing them that their entry forms were selected and presenting complimentary vacation opportunities.

Remote position with a competitive hourly wage plus commission. You will qualify leads, overcome objections, and coordinate with travel coordinators to finalize arrangements, contributing to a fast-paced hospitality data ecosystem.