Remote Outreach & Care Coordinator

Elevance Health; Virginia (MN); Remote; USD 42,000 - 62,000; Full time

Job summary

Elevance Health in the United States is seeking an Outreach Care Specialist to support member care plans in a virtual setting. The role emphasizes coordinating follow-up care, assessing adherence, and identifying barriers to improve health outcomes while aligning with quality goals.

Responsibilities include scheduling appointments, enrolling members in programs, coordinating with case management, and documenting updates.

Qualifications

• Requires a H.S. diploma or equivalent and a minimum of 1 year related experience.
• Preferred CNA/CMA credentials and bilingual ability.
• Proficiency with Microsoft Office and care coordination familiarity.

Responsibilities

• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling in programs.
• Assesses member compliance with medical treatment plans via telephone or on-site visits.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities to impact quality goals and suggests process improvements.
• Recommends treatment plan modifications and coordinates with case management and provider.
• Coordinates referrals to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports documenting case and compliance updates.
• Establishes and maintains relationships with agencies identified in contracts.

Skills

CNA

CMA

Bilingual

MS Office

Education

HS diploma

BS/BA preferred

Tools

Microsoft Office

Job description

Elevance Health in the United States is seeking an Outreach Care Specialist to support member care plans in a virtual setting. The role emphasizes coordinating follow-up care, assessing adherence, and identifying barriers to improve health outcomes while aligning with quality goals.

Responsibilities include scheduling appointments, enrolling members in programs, coordinating with case management, and documenting updates.