Remote Outbound Sales Specialist

CLEAResult; Wyoming (OH); On-site; USD 49,593,600 - 53,037,600; Full time

Benefits offered by this job

Laptop provided

Internet stipend

Job summary

CLEAResult is hiring a Remote Outbound Specialist for Integrated Customer Services. The role focuses on outbound calls to enroll customers in energy-saving programs from a remote setting across the US.

You will work in a high-volume environment, aiming to meet sales and quality targets while leveraging a script and multiple platforms. Candidates should be customer-focused, sales-oriented, and comfortable with a commission-based structure.

Qualifications

• Minimum of 6 months in a customer-facing environment.
• Call Center experience in inbound/outbound sales is a plus.
• Able to thrive in an intensive environment with multiple platforms.

Responsibilities

• Drive outbound enrollments in a high-volume sales setting using a dialer.
• Meet daily outbound sales production and monthly quality goals.
• Identify eligibility and consistently close enrollments.
• Collaborate in a remote team and participate in trainings.

Skills

Outbound sales

Bilingual (Spanish)

Customer service

Typing 35+ WPM

Education

High School Diploma or GED

Job description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Home Internet Requirements

• 10 Mbps upload / 20 Mbps download / 99% latency

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

The position is remote and can be located anywhere posted in the US.

We’re looking for a talented individual to join us as a Remote Outbound Specialist for Integrated Customer Services! This isn’t your typical call center job - we are an outbound contact center focused on securing enrollments to our program. This role makes outbound calls to new and existing customers in an effort to address their energy needs.

Responsibilities

• Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
• Meet daily outbound sales production and monthly quality goals
• Identify eligibility, then consistently close enrollments
• Be an active team member in a remote environment; participate in training sessions and more to develop and grow
• Thrive in an environment to earn a commission, based on defined metrics
• Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers

What You Can Apply Day 1

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquires
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Exciting candidates have

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Sales-oriented with a focus on customer service satisfaction
• “How can I help you?” attitude

Remote Work Requirements

We provide a laptop, software, and all necessary equipment

Home Internet Requirements

• 10 Mbps upload / 20 Mbps download / 99% latency
• Google: ‘free speed test’ if you are unsure
• Ability to hardwire internet, plug directly into router

Environment

• Dedicated home office space, free of personal disruptions
• Two power connections
• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

Compensation

$18 / hour + $65 / month internet stipend

Assessment

Please note that an assessment must be completed before being considered for the position.

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Job Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.