Remote Outbound Sales Representative

ADT; Dover (DE); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off (PTO)

Paid training

Bi-weekly commissions

Job summary

ADT is seeking an Outbound Sales Agent to engage with potential customers in an automated phone system. You will verify criteria, transfer qualified leads, and maintain call-status accuracy while adhering to compliance standards.

The role emphasizes focused communication, empathy, and a results-driven, commission-based compensation structure with training and benefits. Must reside in listed states and complete pre-employment checks.

Qualifications

• High school diploma or GED required.
• Sales experience preferred.
• Over-the-phone call center experience preferred.
• Basic computer skills required.
• Must complete and pass a pre-employment drug/background check.

Responsibilities

• Make outbound calls to potential customers responding to ADT marketing campaigns.
• Verify contact meets criteria and transfer qualified leads to Inbound Sales Specialist.
• Maintain accurate call status in the phone system.
• Stay available to engage with potential customers and adhere to compliance standards.
• Communicate effectively using business vocabulary and empathetic rebuttals.

Skills

Focused verbal communication

Overcome objections with rebuttals

Empathy

Active listening

Needs analysis

Business vocabulary

Independent worker

Commission-based mindset

Education

High school diploma or GED

Job description

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Company Overview

Check out more about life at ADT here.

• #WeAreADT
• Unlimited earning potential
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• Paid training
• Commissions paid bi-weekly
• Position Summary:
• Outbound Sales Agents work in an automated phone system that makes telephone calls to potential customers who respond to various ADT marketing and partner campaigns. Agents engage with these potential customers, verify each contact meets specified criteria, and transfer the qualified customer to an Inbound Sales Specialist.
• Must reside in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming.
• Focused verbal communication
• Use pointed rebuttals to overcome objections
• Demonstrate empathy
• Update call status in the phone system
• Maintain availability to engage with potential customers
• Adhere to company compliance and quality standards
• High-speed internet with min 50Mbps download/25Mbps upload speed and access to internet solely by ethernet cord
• Experience:
• High school diploma or GED required
• Sales experience preferred
• Over-the-phone call center experience preferred
• Basic computer skills required
• Must complete and pass a pre-employment drug/background check
• Skills:
• Excellent communication skills
• Independent worker with experience in a commission-based environment
• Self-starter and motivated by personal goal achievement
• Critical Thinking and Problem-Solving abilities
• Strong listening skills used to conduct needs analysis
• Excellent problem-solving and communication skills
• Strong use of business vocabulary
• Strict adherence to team agendas, policies, and guidelines
• Education/Certification:
• High school diploma or GED
• Pay and Benefits Disclosure:
• The pay range for this role is $11.00 an hour, plus commission, and is based on experience and qualifications. Employees will earn a training wage of $11/hr + $250 completion bonus during Week 1 of Training. We offer employees access to healthcare benefits, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off (PTO) among others. Employees accrue up to 120 hours of PTO in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 10/14/2026. The role is scheduled to start 11/9/2026.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.