Inside Sales Representative New Acquisition

ADT; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited commissions

Benefits package

Paid time off

Career growth

5 weeks training

No cold calling

Onsite Indianapolis

Job summary

ADT is seeking an Sales Agent to handle inbound calls and convert interest into installation appointments in Indianapolis, IN. This role focuses on consultative selling and delivering excellent customer service as part of a fully onsite team.

The position requires 1 year of sales experience and a high school diploma or GED. Benefits include uncapped commissions, a comprehensive package, PTO, and five weeks of paid training.

Qualifications

• 1 year of sales experience preferred.
• High school diploma or GED required.
• Inbound calls focus; no outbound calling.

Responsibilities

• Answer incoming customer phone calls and follow sales processes.
• Consultatively close sales and schedule installation appointments.
• Ensure customer satisfaction with needs-based transfers and follow-up.

Skills

Proven sales ability

Active listening

Problem solving

Multi-tasking

Education

High school diploma or GED

Job description

3022138

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

• Unlimited earning potential with uncapped commissions
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• 5 Weeks paid training
• No cold calling
• This position is fully onsite at our ADT Location: IN-Indianapolis 3750 Priority Way S Dr

Position Summary

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Experience

• One year of sales experience preferred.

Skills

• Proven sales ability and closing skills.
• Strong listening skills used to conduct needs analysis.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

Education/Certification

• High school diploma or GED

The role is scheduled to start 10/12/2026 or 10/26/2026.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.