Inside Sales Representative New Acquisition

ADT; Newport (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Uncapped commissions

Comprehensive benefits

Paid time off

Career growth

5 weeks training

No cold calling

Job summary

ADT in Newport, KY is seeking a Sales Agent to join our onsite team. You will handle inbound calls from customers, close sales, and schedule installations with our ADT Field staff.

No outbound calling; unlimited earnings with uncapped commissions and a comprehensive benefits package. The role includes paid training and opportunities for career growth, with a strong focus on customer needs and solution selling.

Qualifications

• One year of sales experience preferred.
• High school diploma or GED.

Responsibilities

• Answer new and existing customer calls following sales processes.
• Consultatively work with customers to close sales by gathering information and scheduling installation appointments.
• Ensure customer satisfaction by identifying needs and transferring calls as needed, with follow-up including quotes and information requests.

Skills

Proven sales ability

Closing skills

Strong listening skills

Excellent problem solving

Communication skills

Multi-tasking

Education

High school diploma or GED

Job description

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. #WeAreADT

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ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. #WeAreADT Check out more about life at ADT here.

Summary Description

• Unlimited earning potential with uncapped commissions
• Comprehensive benefits package (Medical, Dental, Vision, 401k w/match, tuition reimbursement)
• Paid Time Off
• Career growth opportunities
• 5 Weeks paid training
• No cold calling

This position is fully onsite at our ADT Location: KY-Newport 1787 Monmouth Street

Position Summary

Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.

• Answer new and existing customer phone calls while following sales processes.
• Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
• Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.

Qualifications

Experience

• One year of sales experience preferred.

Skills

• Proven sales ability and closing skills.
• Strong listening skills used to conduct needs analysis.
• Excellent problem solving and communication skills.
• Ability to multi-task while speaking to prospects.

Education/Certification

• High school diploma or GED

The role is scheduled to start 10/12/2026 or 10/26/2026.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.