Remote Orthodontic Insurance AR Specialist

Rippling, Inc.; Denver (CO); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible PTO

HSA contribution

Holidays

401(k) match

Parental leave

Team outings

Job summary

OrthoFi, headquartered in Denver, CO, seeks an Orthodontic Insurance AR Specialist to resolve outstanding insurance balances for orthodontic practices. You will research unpaid claims, work with carriers, reconcile payments, and adjust accounts with precision.

Ideal candidates bring 2+ years of orthodontic insurance experience, knowledge of Dolphin/Ortho software, and strong attention to detail. This remote-friendly role offers competitive benefits and a Monday–Friday schedule.

Qualifications

• 2+ years of orthodontic insurance experience required.
• Experience with orthodontic practice management software such as Dolphin, Cloud 9, Ortho2, OrthoTrac, or TOPS preferred.
• Experience researching and following up on unpaid or outstanding insurance claims.
• Strong understanding of dental or orthodontic insurance processes, including claim submission, payment processing, and insurance benefits.
• Comfortable navigating multiple systems and insurance carrier websites.
• Strong attention to detail and accuracy.
• Ability to research problems, identify the reason for an unpaid claim, and determine the appropriate next step.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote environment.
• Basic technology proficiency and the ability to learn new systems quickly.
• Strong communication and customer service skills.

Responsibilities

• Review outstanding and past-due orthodontic insurance claims to identify why payments have not been received.
• Follow up with insurance carriers by phone and through carrier websites to research claim and payment status.
• Submit and resubmit insurance claims through practice management systems, fax, or mail as needed.
• Research and resolve unpaid, underpaid, and overpaid insurance balances.
• Reconcile insurance payments and apply payments to the appropriate patient accounts.
• Make account adjustments to ensure patient and insurance balances are accurate.
• Respond to inbound patient calls related to insurance accounts and provide support when additional research or clarification is needed.
• Navigate practice management systems and insurance portals to research account and claim information.
• Maintain accurate and detailed documentation throughout the claims resolution process.
• Work independently to manage a high volume of accounts while meeting accuracy and productivity expectations.

Skills

Orthodontic insurance experience

Claim research

Attention to detail

Customer service

Tools

Dolphin

Cloud 9

Ortho2

OrthoTrac

TOPS

Job description

OrthoFi, headquartered in Denver, CO, seeks an Orthodontic Insurance AR Specialist to resolve outstanding insurance balances for orthodontic practices. You will research unpaid claims, work with carriers, reconcile payments, and adjust accounts with precision.

Ideal candidates bring 2+ years of orthodontic insurance experience, knowledge of Dolphin/Ortho software, and strong attention to detail. This remote-friendly role offers competitive benefits and a Monday–Friday schedule.