Remote Oracle Fusion Service Delivery Lead

Inizio; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Inizio seeks an Oracle Service Delivery Manager to ensure a stable, well-governed Oracle Fusion platform and related ERP services across our MSP ecosystem. You will govern performance, vendor relationships, and change processes while aligning with business expectations.

This is a service governance role rather than hands-on support, with flexible onsite, hybrid, or remote work and reporting to the IT Finance Systems Operations Manager.

Qualifications

• Experience managing and governing enterprise application services delivered through a Global Managed Service Provider (MSP).
• An understanding of IT Service Management (ITIL Foundation or equivalent experience).
• Experience working with enterprise ERP platforms such as Oracle Fusion, SAP, Workday or similar.
• Vendor management skills, with experience monitoring service performance.
• Experience coordinating major incidents and working across technical and business teams to restore service.
• Experience working in a global, complex organisation.

Responsibilities

• Service Operations and Governance: oversee the operational governance of enterprise ERP services delivered through the Managed Service Provider (MSP). You will ensure services remain stable, meet agreed service levels and performance targets, support the successful transition of new releases into production, and are improving.
• Vendor & Service Management: act as the primary operational contact for the Managed Service Provider. You will lead service reviews, monitors performance against contractual commitments, and improvement plans where required, and build a collaborative relationship that balances partnership with accountability.
• Major Incident & Change Management: involves coordinating the response to major ERP incidents. This requires working with technical teams and the MSP to restore service quickly. Additionally, you will perform root cause analysis and improvement actions, while supporting change governance and facilitates the smooth transition of new services into business‑as‑usual support.
• Commercial & Performance Management: support the governance of the managed service agreement alongside Procurement and Enterprise IT. This involves monitoring licence usage, identifying commercial and compliance risks, producing regular service reporting, and analysing service trends. The goal is to improve and maximise service value.
• Stakeholder Management: build relationships across Finance, Enterprise IT, and Business teams. You will achieve this by communicating service performance, risks, and planned changes in a clear and meaningful way. Additionally, it provides senior leaders with accurate operational insight to support informed decision‑making.

Skills

Service management

Vendor management

Stakeholder management

Incident coordination

Education

ITIL Foundation certification

Tools

Oracle Fusion

SAP

Workday

Job description

Inizio seeks an Oracle Service Delivery Manager to ensure a stable, well-governed Oracle Fusion platform and related ERP services across our MSP ecosystem. You will govern performance, vendor relationships, and change processes while aligning with business expectations.

This is a service governance role rather than hands-on support, with flexible onsite, hybrid, or remote work and reporting to the IT Finance Systems Operations Manager.