Remote Operations Manager (CST)

Insight Global; Houston (TX); Remote; Full time

Job summary

A leading staffing company seeks a proactive Operations Manager for a fully remote team of Rider Assistants. This role involves managing schedules, supporting training initiatives, and enhancing service delivery within a dynamic, fast-paced environment. Ideal candidates excel in communication and leadership, ensuring efficient team operations.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Proven experience in operations and team leadership.
• Experience managing remote teams is preferred.
• Ability to make data-driven decisions.

Responsibilities

• Oversee a team of 75 Rider Assistants.
• Create and manage weekly schedules.
• Track key performance metrics and report findings.

Skills

Leadership

Communication

Data-Driven Decision Making

Tools

Slack

Zoom

Google Workspace

Scheduling Tools

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/yr - $30.00/yr

Direct message the job poster from Insight Global

Hiring Partner @ Insight Global | Account Manager & Recruiter

Location: Remote

Contract Type: 12-Month Contract (with potential for renewal)

Compensation: $30/hour

Hours:

• Until July 7th: 20 hours/week
• After July 7th: 40 hours/week
• Schedule: Monday–Friday, approximately 7:00 AM – 5:00 PM (within the time zone you sit)

About the Role

We are seeking a highly organized and proactive Operations Manager to lead and support a team of 75 fully remote Rider Assistants. This role is pivotal in ensuring smooth day-to-day operations, effective scheduling, and high-quality service delivery. The ideal candidate is a strong communicator, a natural leader, and thrives in a fast-paced, remote-first environment.

Key Responsibilities

• Team Management: Oversee a team of 75 Rider Assistants, ensuring optimal performance and engagement.
• Scheduling: Create and manage weekly schedules to ensure adequate coverage and efficiency.
• Training & Onboarding: Facilitate basic training for new Rider Assistants and support ongoing learning initiatives.
• Reporting: Track and report on key performance metrics, attendance, and productivity.
• Escalation Handling: Serve as the primary point of contact for resolving escalated issues quickly and effectively.
• Weekly Syncs: Lead weekly team syncs to align on goals, share updates, and foster team cohesion.
• Process Improvement: Identify and implement operational improvements to enhance team performance and service quality.

Qualifications

• Proven experience in operations, team leadership, or workforce management (remote team experience preferred)
• Proficiency with scheduling tools, spreadsheets, and remote collaboration platforms (e.g., Slack, Zoom, Google Workspace)
• Ability to work independently and make data-driven decisions
• Comfortable working across time zones and managing a distributed team
• Duration: 12 months with strong potential for renewal
• Pay Rate: $28-$30/hour (contractor position)
• Start Date: June 16th or June 23rd

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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