Remote Operations Expert - 4-Stroke Engine & Power Plant

Wärtsilä Corporation; Houston (TX); Híbrido; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Wärtsilä is seeking an Operations Expert to join the North America Operations Management Support team in Houston, hybrid role.

You will provide proactive remote technical support for 4-stroke engines and power plant operations, analyze performance, and help prevent disruptions while building trusted customer relationships.

Reporting to Area Manager, Operations Management Support, Americas, you will travel occasionally and work from the Houston office at least two days per week.

Formación

• Bachelor’s or master’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• At least five years of hands-on experience with 4-stroke engines.
• At least five years of experience with engine control systems.
• Strong knowledge of power plant operations, reciprocating internal combustion engine technologies, and auxiliary systems.
• Experience with performance monitoring, operational data interpretation, and trend analysis.
• Ability to interpret technical drawings, process flow diagrams, and operational data.
• Strong troubleshooting, analytical, and problem-solving capabilities.
• Excellent written and spoken English.
• Strong communication, collaboration, and customer-support skills.
• Proficiency in Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint.
• Ability to participate in the rotating emergency-support schedule.
• Ability to work from the Houston office at least two days per week.
• Willingness and ability to travel occasionally based on business needs.

Responsabilidades

• Providing proactive daily operational support to contractual customers, including advanced remote troubleshooting for 4-stroke engines, engine control systems, auxiliary systems, and electrical and automation equipment.
• Supporting failure prevention, operational adjustments, performance fine-tuning, testing, and recovery activities in line with the First Time Right principle.
• Understanding customer business drivers, contractual requirements, operational priorities, and their impact on plant performance.
• Using graphical and trend analysis to identify performance deviations, operational disturbances, emerging risks, and improvement opportunities.
• Conducting remote operational assessments and preparing clear reports based on technical findings, operational data, and equipment performance trends.
• Anticipating and helping mitigate potential outages, equipment failures, and operational disruptions.
• Applying technical knowledge of remote operations, connectivity, automation, and operational cybersecurity.
• Building trusted customer relationships through active listening, regular communication, and practical recommendations.
• Managing and documenting customer support requests, technical findings, recommended actions, and follow-up activities in the applicable systems.
• Identifying value-adding opportunities related to mechanical, electrical, automation, and operational services.
• Collaborating with local and global colleagues to share technical knowledge, discuss operational cases, and continuously improve customer support.
• Completing required administrative activities, including travel arrangements and expense reports, accurately and on time.

Conocimientos

4-stroke engines

Engine control systems

Power plant operations

Microsoft Office

English proficiency

Educación

Bachelor's or Master's in Mechanical or Electrical Engineering

Herramientas

SAP

Salesforce

Descripción del empleo

Wärtsilä is seeking an Operations Expert to join the North America Operations Management Support team in Houston, hybrid role.

You will provide proactive remote technical support for 4-stroke engines and power plant operations, analyze performance, and help prevent disruptions while building trusted customer relationships.

Reporting to Area Manager, Operations Management Support, Americas, you will travel occasionally and work from the Houston office at least two days per week.