Service Readiness Engineer

Symbotic LLC; Wilmington (MA); On-site; USD 69,000 - 101,000; Full time

Job summary

Symbotic is seeking a Service Readiness Engineer to join our Service Readiness team. You will support deployment, maintenance, and service of robotics and automation at customer sites, developing spare parts strategies and maintaining BOM structures.

Collaborating with Engineering, Supply Chain, and Field Service, you will help define maintenance requirements, manage PLM data, and ensure readiness throughout the equipment lifecycle.

Qualifications

• Minimum 3 years of experience with BOM structures and ECO review/submission.
• Experience reading/developing engineering drawings with PLM or CAD tools.
• Strong knowledge of robotics and automation equipment, or eagerness to learn.
• CMMS experience and maintenance requirements a plus.
• Proficiency in Excel for large datasets.

Responsibilities

• Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
• Maintain maintenance and operations BOM structures to support equipment upkeep.
• Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
• Support part creation and release within the PLM database, including reviewing and updating datasheets and sourcing information.
• Develop equipment asset lists and support the setup of parts, asset data, and planned maintenance requirements within CMMS.
• Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
• Provide service-related feedback to support product improvements and equipment supportability.

Skills

BOM management

Engineering drawings interpretation

Robotics & automation knowledge

Education

Bachelor's degree in Mechanical/Electrical/Robotics/Industrial Engineering

Tools

PLM tools

CAD tools

CMMS

Excel

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking for a Service Readiness Engineer to join our Service Readiness team. Your job will be to support the successful deployment, maintenance, and service of robotics and automation equipment at customer sites by developing spare parts strategies, maintaining BOM structures, supporting PLM data, and helping establish maintenance requirements.

What we do

The Service Readiness team helps ensure Symbotic's automation and robotics equipment is ready to be effectively maintained and supported throughout its lifecycle. The team partners closely with Engineering, Supply Chain, and Field Service to develop service materials, equipment data, spare parts requirements, and maintenance information that support customer site operations.

What you’ll do

• Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
• Maintain maintenance and operations BOM structures to support equipment upkeep.
• Develop and source customer site spare parts lists in collaboration with Engineering, Supply Chain, and Field Service.
• Support part creation and release within the Product Lifecycle Management (PLM) database, including reviewing and updating datasheets and sourcing information.
• Develop equipment asset lists and support the setup of parts, asset data, and planned maintenance requirements within the Computerized Maintenance Management System (CMMS).
• Provide technical input for service documentation and help identify field support tools, test equipment, and spare parts requirements.
• Provide service-related feedback to support product improvements and equipment supportability.

What you’ll need

• Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
• Minimum of 3 years of experience working with BOM structures, including reviewing and submitting Engineering Change Orders (ECOs).
• Experience reading or developing engineering drawings using PLM or CAD tools.
• Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
• Experience with CMMS and maintenance requirements a plus.
• Proficiency in Excel with the ability to work with large datasets.

Our Environment

Up to 15% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.

Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

#LI-DM1 #LI-Onsite

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform.

Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.

Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency.

As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.

For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world.

That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform.

Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.

Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency.

As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers.

For more information, visit www.symbotic.com.