Remote Online Grocery Pick-Up Specialist

Jobtome; Germantown (MD); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Jobtome is seeking an In-Store Online Grocery Pick-Up Clerk to assemble online orders with precision, process payments, and load orders into customers' vehicles. You will uphold freshness, safety, and service standards while communicating substitutions and building a positive shopping experience.

Remote options are available for this role. Key duties include using the POS system, stocking, and training new team members while maintaining efficiency in a fast-paced store setting.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Selecting and gathering products for online orders with attention to freshness and quality.
• Initiates and completes selection process for online orders.
• Assemble orders, process coupons and payment, and deliver/load orders to customers' cars at pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in notes.
• Ensure quality and freshness of all items chosen.
• Provide a positive customer service experience to encourage repeat online shopping.
• Process orders through the POS system.
• Follow substitutions policies when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and report repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.
• Manage conflict professionally.

Skills

Customer service

Communication

Self-motivation

Basic math

Shelf tags reading

Tools

POS system

Job description

Jobtome is seeking an In-Store Online Grocery Pick-Up Clerk to assemble online orders with precision, process payments, and load orders into customers' vehicles. You will uphold freshness, safety, and service standards while communicating substitutions and building a positive shopping experience.

Remote options are available for this role. Key duties include using the POS system, stocking, and training new team members while maintaining efficiency in a fast-paced store setting.