Remote Online Banking Specialist

Amalgamated Bank of NY; New York (NY); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Amalgamated Bank is seeking an Online Retail Banking Representative in New York, NY to provide high-quality customer service across virtual channels and to promote bank products to existing and potential customers. This is a full-time clerical role with responsibilities across account operations and online branch support.

The position requires a minimum of two years in customer service, strong communication skills, and knowledge of online banking procedures.

Qualifications

• High School Diploma or equivalent.
• At least two (2) years of customer service experience.
• Strong interpersonal and communication skills.
• Must be flexible to work and/or transfer throughout the network, on an as needed basis.
• Detailed knowledge of online banking procedures and online branch related functions and terminal systems.

Responsibilities

• Open and maintain a variety of accounts per bank policy and procedure.
• Cross-sell bank products through probing questions and offer appropriate products and services.
• Process incoming and outgoing mail and email requests.
• Perform various administrative duties as directed by online branch manager.
• Assist online officers in performing various online branch functions and branch reports.

Skills

Customer service

Interpersonal skills

Communication skills

Flexibility to transfer

Online banking procedures

Education

High School Diploma

Job description

Amalgamated Bank is seeking an Online Retail Banking Representative in New York, NY to provide high-quality customer service across virtual channels and to promote bank products to existing and potential customers. This is a full-time clerical role with responsibilities across account operations and online branch support.

The position requires a minimum of two years in customer service, strong communication skills, and knowledge of online banking procedures.