Remote North Carolina Warmline Peer Support Specialist

Promise Resource Network Inc; United States; Remote; USD 23,000 - 28,000; Part time

Job summary

Promise Resource Network in North Carolina is seeking a part-time Warmline Peer Support Specialist to offer pre-crisis support, encouragement, and resource information to callers facing mental health or substance-use challenges.

The role emphasizes empathetic listening, validation, and connecting individuals to appropriate resources, with mandatory NC residency and remote work options limited to NC residents. Strong communication and documentation skills are essential.

Qualifications

• Strong time management and task prioritization.
• Excellent oral and written communication.
• Outstanding interpersonal and active listening skills.
• Ability to work independently and in a team.
• Proficiency with MS Teams and office software.
• Must have NC Certified Peer Support Specialist certification.

Responsibilities

• Establish and maintain rapport with callers.
• Provide peer support and connect to resources.
• Document calls and maintain logs.
• Attend bi-weekly all-staff meetings.
• Escalate crises per guidelines.

Skills

Communication skills

Active listening

Reflective listening

Time management

Self-motivation

Conflict resolution

Interpersonal skills

Education

NC Certified Peer Support Specialist

Tools

Microsoft Teams

Word processing

Spreadsheets

Databases

Presentation software

Job description

Promise Resource Network in North Carolina is seeking a part-time Warmline Peer Support Specialist to offer pre-crisis support, encouragement, and resource information to callers facing mental health or substance-use challenges.

The role emphasizes empathetic listening, validation, and connecting individuals to appropriate resources, with mandatory NC residency and remote work options limited to NC residents. Strong communication and documentation skills are essential.