Remote Night-Shift Customer Care Specialist (MI)

Quest Diagnostics Incorporated; Michigan; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Vacation and Health/Flex Time

Well-being programs

Employee stock purchase plan

Life and disability insurance

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Michigan is seeking a Customer Care Representative for remote night shift, starting November 30th. Training occurs remotely, with a 9:00 AM to 6:00 PM Eastern schedule during training and a night shift schedule after training.

The role emphasizes handling routine health-related inquiries across multiple channels while maintaining patient confidentiality. Benefits include comprehensive health coverage, retirement plans, and career advancement opportunities.

Qualifications

• 1 year of related customer service experience.
• Healthcare or laboratory experience preferred.
• Demonstrates confidentiality and data protection practices.

Responsibilities

• Supports assigned client groups performing routine health-related customer care activities.
• Handles inbound and outbound calls using scripts and procedures.
• Maintains complete patient confidentiality for health information.
• Provides professional, respectful service with empathy when delivering health information.
• Responds to inquiries via phone, fax, email, or chat regarding results and services.
• Supports all client groups based on business needs.

Skills

Customer service

Outlook

Excel

Phone systems

Chat

AI tools

Tools

Automation

AI

Job description

Quest Diagnostics Incorporated in Michigan is seeking a Customer Care Representative for remote night shift, starting November 30th. Training occurs remotely, with a 9:00 AM to 6:00 PM Eastern schedule during training and a night shift schedule after training.

The role emphasizes handling routine health-related inquiries across multiple channels while maintaining patient confidentiality. Benefits include comprehensive health coverage, retirement plans, and career advancement opportunities.